Occasionally a call doesn't go well for a client. Personality clashes happen, or sometimes you just don't click with a certain Lady. We understand this. It is the reason that we offer a $10 "starter" call so that you can try out different ladies and find the right one. It's also the reason we have email available, bios, etc.

We rarely receive a complaint and 99% of the time it is a "misunderstanding" rather than a genuine problem. Our Agents may have misunderstood your fantasy, or communication can break down. These kinds of issues are NOT refundable.

We only refund something that is our fault. There are NO REFUNDS ever without details.

If you have a genuine complaint about the service you have received, we ask that you follow this procedure and policy.

1.) Please contact Rick at PhoneSexNasty@gmail.com directly.

2.) Include as much detail about the complaint as possible. IF and only IF we know for certain that an Agent is completely at fault will a refund be issued. These are rare, very rare.

- We will ONLY refund the $10 minimum. This means you can't talk to a lady for 30 minutes and complain the call had a bad connection because as a client... you have the control and ability to hang up the phone.

- As a client, you can often tell in under 1 minute if a call is not going to work or if you are not connecting with the right Lady. If you hang up very quickly, we can take your complaint a bit more seriously.

- Chronic complaints reflect poorly on you rather than the Agents. We can not refund the same client over and over.

- We reserve the right and may choose to close your account permanently.

What we WILL NOT refund for.

1.) Because you didn't like the agent. Phone Sex is an impulse purchase and our $10 is cheap enough to find a lady you like.

2.) Anything to do with your fantasy, fetish, or interests. You have a voice, speak up during your call if you don't like something said.

3.) Because you asked for one with no details or a one line piece of info.

4.) If you have broken the Caller Agreement. You haven't read it? Why not? It's there at sign up. Ignorance is not an excuse.

If you wish we can also close your account with us per request via email at PhoneSexNasty@gmail.com You will no longer be able to log in and you will not be able to set up a new account with us in the future. You won't be able to do business with us from any of our websites. If you seek to re-open your account you can again email us to do so. Please understand that we reserve the right to not re-open your account.