What is A Phone Operator? | Career Path and Overview

A phone operator helps clients by transferring calls, answering questions, and providing information. They attend to customer requests, using alphabetical or geographical directories to answer questions. They assist people with physical disabilities or people who are in emergencies to make calls. Similarly, they help clients with special billing requests. Asides from that, they operate phone switchboards and systems to aid complete connections. Phone operators may perform clerical duties, which include typing, sorting mail, and updating directory information. They operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls. They promote company products, services, and savings plans.

A high school diploma or its equivalent is the minimum academic requirement for phone operators. You can find employment in business firms, answering services, schools, hospitals, and public offices. You must possess communication, patience, and maths skills. Phone operators earn an average salary of $30,829 per year. This ranges between $21,000 and $44,000.